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$8 AU DELIVERY OR FREE OVER $100! - EXCLUDES SUMO*
$8 AU DELIVERY OR FREE OVER $100! - EXCLUDES SUMO*

FAQs

Got a Question? Maybe you'll find the answer here... Alternatively if you can't find the answer your looking for then please contact us.

 

30 DAY RIDE GUARANTEE

See more about our 30 Day Ride Guarantee

What is your Returns Policy?

We are very confident in our products therefore we offer a Ride Guarantee, which applies should you not be satisfied with a quality, manufacturing, ride performance or related issue. External matters or changes of mind are not applicable under this guarantee.

Our Ride Guarantee and Returns Policy is 30 Days. If 30 days have passed since your purchase, we unfortunately can’t offer you a refund.

How can I Return my item?

Should you have a return and be eligible under our 30 Day Guarantee, please Contact our support team in order to arrange the return of product. Please keep in mind return shipping costs are not covered by us.


WARRANTY

For questions relating to product Warranties

What is your Warranty Period?

We warrant our Electric Scooters for the Term of 1 Year. Parts and Accessories are subject to a 3 Month Warranty. Please see our full terms and conditions on our Warranty Page.

I have a problem with my product, what can I do?

Please Contact a member of our support staff and provide them with pictures, videos and information on your issue. Our team will assess the issue and advise you on the next course of action, this may include returning it to a local store, technician or Ampd HQ. If a claim requires it, we are able to send out replacement parts or cover the return shipping costs. 


INTEREST FREE

Get 6, 12 or 24 months Interest Free With Zip or 12 months Interest Free - Pay in Slices with Humm.

Zip Pay/ Zip Money

Zip is available in 6, 12, or 24 month terms. Terms only available on select products. Please refer to our Zip interest free page for more information or speak to a member of our team. 

Humm

Humm is available in 12 month terms. Please refer to our Humm interest free page for more information or speak to a member of our team.


SHIPPING & DELIVERY

We Ship completely FREE* Australia Wide over $100. *Excludes Sumo Fat Boy Scooters.

How much is delivery?

Completely FREE* Over $100 Australia Wide or a Flat $8 under $100.  *Excludes Sumo Sumo Fat Boy Scooters.

When will I receive my item?

Please refer to our Shipping & Delivery page for More Info.

Who do you ship with?

We ship with many courier companies based on your order and location. These include; Toll IPEC, TNT, Aramex, Couriers Please, Australia Post and More. You also have the option to choose your delivery preference at the checkout based on services we may have on offer for your particular item of purchase.

Can I pick up in store?

You can collect orders from our Gold Coast HQ - 71 Dover Drive, Burleigh Heads QLD 4220.

Can I track my order?

You’ll receive a shipping confirmation email once your order has left our HQ. That email will include a tracking number and a link to the corresponding courier service's tracking page.

Are Heavy Electric Scooters still Free Shipping?

Yes Absolutely. The only exception to this is our Sumo Scooter Range which incurs an additional $199 Delivery Fee.

I live in a Rural area, is there a surcharge for delivery?

Not at all! The same shipping fees apply. FREE* Over $100 and $8 for orders under $100. *Excludes Sumo Fat Boy Scooters.

Do you ship to P.O. Boxes or Parcel Lockers?

We do not deliver to P.O. Boxes or Parcel Lockboxes unless prior arrangement is made with a member of our team and can only be done with Small Articles Shipped via Australia Post Only.


SCOOTERS QUESTIONS

Getting started with your scooter? Here's what you need to know.

Are electric scooters legal to ride in my state?

Electric scooters are able to be purchased in every state of Australia. Each state has their own laws and regulations about use in public. We recommend checking with your state road authority for state specific regulations and laws.

Are the scooters speed restricted?

Yes. All scooters are speed restricted to 25km/hr to align with Australian regulations and laws. Scooters can be derestricted for Private Property/ Off Road Use Only.

Is my scooter waterproof?

Some scooters come with an IP rating which outlines an item’s resistance to various types of unwanted intrusion. Any water damage/ingress will void a scooter’s warranty. We advise you avoid wet conditions or puddles while operating an electric scooter.